Submit a Corrected Claim

When you need to submit a corrected claim or void a claim, this is done through the Office Ally clearing house. This can happen if you need to change/update diagnosis codes, CPT codes, charges or included the wrong information in the original claim when it was submitted.

Important Note: If you catch the mistake within an hour of it being submitted to Office Ally, you may be able to call them and request them to void it before it gets sent to the payer. If successful, then you can make the fix in BreezyNotes and resubmit.

If not, once you’ve received remittance advice, please follow these steps:

1. Log in to Office Ally
2. Go to “Inventory Reporting” under Reports, set your criteria to find the claim that needs to be corrected or voided.
3. Click on the pencil in the “Edit” column on the left.
4. Click the “Edit/Resubmit Claim” button at the top
5. Make your changes to the form
6. In box 22, put a “7” if you are correcting something or an “8” to completely void the claim.
7. In the “Original Ref. No” put the claim ID or Payer Control Number from the Remittance Advice
8. Click the “Update” button at the bottom of the form.